1. Permitted Uses
- Answering inbound calls and SMS from legitimate business customers
- Booking, rescheduling, and cancelling appointments
- Providing accurate information about your services, pricing, and policies
- Sending appointment confirmations and reminders
- Managing your business schedule and availability
2. Prohibited Uses
Deceptive or Harmful Communications:
- Impersonating another person, business, or entity
- Making false or misleading claims about services or pricing
- Using the AI to collect sensitive information in an unauthorised manner
- Creating false urgency to pressure customers
Spam & Unsolicited Contact:
- Initiating outbound calls to people who have not requested contact
- Using AI Secretary as a robocalling or mass marketing platform
- Harvesting phone numbers for use outside the platform
Illegal Activities:
- Violating telecommunications regulations
- Facilitating illegal goods or services
- Financial fraud or money laundering
Technical Abuse:
- Attempting unauthorised access to our systems
- Introducing malware or malicious code
- Reverse engineering any part of the service
Privacy Violations:
- Processing personal data without appropriate consent
- Sharing customer data with unauthorised third parties
- Using the platform to surveil or stalk individuals
3. AI Conduct Standards
- Use the AI for legitimate scheduling and customer service only
- Do not manipulate the AI into generating harmful content
- Accept responsibility for the business context you provide
- You maintain responsibility for all customer relationships
4. Consequences
Violations may result in warning, suspension, permanent termination without refund, or reporting to authorities.
5. Contact
Report violations to: support@ai-secretary.com